Refund policy

Pro pass

If Pro isn't what you expected, ask for a refund within 14 days of buying and you'll get your money back in full, whether or not you've used scans. A refund ends the pass. Write to support@securick.com from the email on your account, or reply to your Polar receipt.

Refunds go back to the card or account you paid with. Polar processes them; they usually arrive within 5–10 business days, depending on your bank.

Your right to cancel (EU and UK)

Consumers in the EU and UK have 14 days to cancel a purchase of digital services. Our 14-day promise covers that, with no conditions.

Free scans

Free scans cost nothing, so there's nothing to refund.